NEXAWAVE TECHNOLOGY PVT LTD WARRANTY POLICY

1. Introduction

At NEXAWAVE TECHNOLOGY PVT LTD, we are committed to delivering carefully tested, high-quality refurbished laptops and electronic devices. Our warranty policy ensures a smooth and transparent experience for all our customers.

Note: This policy applies only to purchases made directly from NEXAWAVE TECHNOLOGY PVT LTD (in-store or through our official website). Purchases via third-party platforms or resellers are subject to their respective warranty terms.

2. Warranty Duration

Standard Coverage

All refurbished products include a 1-year limited warranty from the date of delivery.

Extended Warranty

Customers may purchase extended warranty coverage of up to 2 years, if offered at the time of purchase.

3. What’s Covered

This warranty covers hardware defects and functional failures under normal usage conditions:

• Screen/display issues
• Motherboard or processor failure
• Keyboard, touchpad, or other input device malfunctions
• RAM or hard drive defects
• Battery issues (if degradation due to manufacturing defects occurs within 6 months)
• Included accessories (charger, adapter) – 6-month warranty

4. What’s Not Covered

The following are not covered under this warranty:

• Software-related issues, operating system errors, or third-party apps
• Physical damage, liquid damage, or accidental breakage
• Battery degradation due to regular usage (after 6 months)
• Electrical surges or damage caused by third-party accessories
• Unauthorized repairs, tampering, or modifications
• Devices with removed, altered, or tampered serial numbers

5. Customer Cooperation & Troubleshooting Requirement

Before proceeding with a replacement or refund, customer cooperation is mandatory:

• Our support team will respond within 24–48 business hours.
• You will be guided through remote troubleshooting via call, chat, or video.
• Many issues are resolved without the need to return the product.

📌 Note: Requests for direct replacement or refund without completing troubleshooting will not be accepted.

6. Resolution Process

After successful troubleshooting:

• Repair: The product may be picked up and repaired at our facility.
• Replacement: If the item is not repairable, a similar or higher specification replacement will be provided.
• Refund: In unresolved cases, or if the product is not repairable and no suitable replacement is available, a refund may be issued after inspection (subject to depreciation if applicable).

7. Shipping & Handling

• Warranty service is free, but shipping charges apply as per the table above.
• For ineligible claims (e.g., damage due to misuse), diagnostic and shipping charges may apply.

Important: Secure Packaging

• Customers must package products securely when returning.
• Damage in transit due to poor packaging is not NEXAWAVE’s responsibility.

Lost or Tampered Packages During Pickup

If a product gets lost or tampered with during pickup arranged by NEXAWAVE:

• A 50% reimbursement of the product value will be processed.
• Refunds will be completed within 7–14 business days after verification.
• You must provide a pickup receipt and all required documentation.

8. Limitation of Liability

NEXAWAVE TECHNOLOGY PVT LTD is not responsible for:

• Loss of personal data stored on the device
• Business interruption or loss of productivity
• Commercial, indirect, or consequential damages

Our total liability is limited to repair, replacement, or refund, as outlined above.

9. Proof of Purchase & Ownership

To claim warranty, the customer must:

• Provide a valid invoice or order confirmation
• Be able to verify ownership (especially for locked or password-protected devices)

10. Governing Law

This Warranty Policy is governed by the laws of India, and any disputes shall fall under the jurisdiction of Hyderabad, Telangana courts.

11. Policy Updates

NEXAWAVE TECHNOLOGY PVT LTD reserves the right to update or revise this policy without prior notice.
Please refer to our official website for the latest version of this Warranty Policy.